Genesis Alkali is the world's largest producer of natural soda ash, offering a secure, reliable and diverse range of high-quality product choices. Alkali mines and processes trona ore and manufactures soda ash that is used in the production of glass, detergents, chemical manufacturing, pulp and paper production, and water treatment. It also produces sodium bicarbonate and other chemical compounds used in common industrial, agricultural, and household applications. Our main Alkali operations are in Green River, Wyoming, home of the world's largest trona ore deposit, with a corporate office in Philadelphia, Pennsylvania.
Genesis Alkali, LLC is a wholly owned subsidiary of Genesis Energy, L.P., (NYSE: GEL). Genesis Energy is a growth-oriented master limited partnership headquartered in Houston, Texas. Through four divisions: offshore pipeline transportation, sodium minerals and sulfur services, marine transportation and onshore facilities and transportation, we provide an integrated suite of services to refineries, oil producers, and industrial and commercial enterprises. For more information visit www.genesisenergy.com or alkali.genesisenergy.com.
Posting Title: Customer Service Manager
Location: Philadelphia, PA
Pay Grade(s): 21-22
Position Summary: The Customer Service Manager leads the group of Customer Service Representatives who provide day to day customer service(internal and external customers) as well as management of inventories, third party locations, supply procurement, costs, and communicating customer related information. A successful CSM makes sure the team does its best to meet customer needs by giving helpful tips on inventory controls, making recommendations on how to resolve customer issues, taking orders, troubleshooting problems and answering complaints. The CSM is responsible for team management including: interview and hire of the team, set ground rules and expectations, follow company guidelines for dealing with customers and resolve problems between coworkers or customers as they arrive.
Required Skills and Experience:
Preferred Skills and Experience:
Genesis Alkali is an equal opportunity employer and does not discriminate based on race, gender, religion, national origin, age, disability, veteran status, or citizenship.
Philadelphia positions are subject to the Fair Change Hiring Law. Click Here to learn more about the ordinance.http://www.phila.gov/HumanRelations/PDF/BTB%20POSTER%20FINAL_3-9-16.pdf